One safe way to talk to us.
Open the support chat in the bottom-right corner of any page. Pick a topic, send your message, and we'll get back to you. That's it — no DMs, no email, no Telegram.
Three steps. Real human reply.
Open the chat
Tap the speech-bubble button in the bottom-right corner. It's available on every page.
Pick a topic
Choose from general, account, staking, bugs, security, or partnerships. The right team gets it.
Send & relax
We confirm receipt instantly and reply within one business day — usually much sooner.
What you can write to us about.
Anything that doesn't fit a category.
Trouble accessing your wallet, importing keys, or restoring a passphrase.
Validator issues, missing rewards, unstaking timelines.
Something broken? We want to hear about it.
Suspicious behavior, vulnerabilities, or phishing reports.
Building on NEAR? Let's get your dApp into the ecosystem page.
No DMs. No email. By design.
Zero impersonation surface
Scammers can't fake a Telegram support agent if there isn't one.
Single source of truth
Every message lands in the same queue. Nothing slips through.
Faster triage
Topic tags route your message to the right person automatically.
No one from Near Wallet will ever DM you first.
We do not use Telegram, Discord DMs, or email for support. Anyone asking for your seed phrase or password — anywhere — is a scammer. Block and report.